Last week I had the privilege of helping a client with an onsite audit of their new set-up for medical assistance. The company has already an excellent track record for road side assistance and it is a natural step for them to build on their experience and develop the global medical assistance for their existing clients.
It was a true pleasure to see how the organization had carefully developed systems, trained staff. The audit took place 3 weeks prior to the go-live date. No critical issues were discovered. The audit report gave recommendations on what to adjust prior to launch and what to consider in the following 3-6 months. It will be very interesting to see how this company grows their business in medical assistance for European clients and I am honored to have been chosen to help them with my experience.
